Remote Technical Support Specialist - Windows & Mac

PSI Services; Santa Fe (NM); Remote; USD 23,000 - 32,000; Full time

Job summary

PSI Services is seeking a Technical Support Specialist for a Remote-US role. You will handle customer inquiries via phone and email, troubleshoot Windows and macOS environments, and collaborate with internal teams to improve software and content.

The role requires a high school diploma or equivalent, strong communication, and a customer-focused mindset. A 90-day probation period may apply, with a 40-hour work week and ET schedule.

Qualifications

• High School Diploma or equivalent required.
• One year of customer service/technical support experience preferred.
• Able to work in a fast-paced, high-demand environment.
• Excellent interpersonal and client-focused skills.
• Strong troubleshooting and ability to ask clarifying questions.
• Reliable high-speed internet and a quiet home office.
• Familiarity with Windows and macOS is a plus.
• Experience with MS Office is helpful.
• Spanish or other non-English languages are a plus.
• 90-day probationary period may apply.

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Customer service

Technical support

Troubleshooting

Windows

macOS

MS Office

Spanish

Communication

Education

High School Diploma or equivalent

Tools

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services is seeking a Technical Support Specialist for a Remote-US role. You will handle customer inquiries via phone and email, troubleshoot Windows and macOS environments, and collaborate with internal teams to improve software and content.

The role requires a high school diploma or equivalent, strong communication, and a customer-focused mindset. A 90-day probation period may apply, with a 40-hour work week and ET schedule.