Remote Technical Support Pro - Windows & Mac

PSI Services; Lansing (MI); A distancia; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

PSI Services is seeking a Technical Support Specialist for a remote-US position. You will handle customer inquiries via phone, email, and remote sessions, troubleshoot Windows and macOS environments, and guide users through our software and content.

The role emphasizes timely Tier 1/2 resolutions, collaboration with product teams, and continuous learning to grow within a growing organization. The ideal candidate has at least a high school diploma, one year in customer service or technical

Formación

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
• Exceptional interpersonal skills and client-oriented approach.
• Provide customer support with friendliness and patience.
• Ability to troubleshoot effectively and ask clarifying questions to understand the situation.

Responsabilidades

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance.
• Monitor Cloud statistics to troubleshoot connection issues.
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues.
• Educate customers on our products while assisting them.
• Train customers on how to use our software and access our content.
• Assist our development team with testing new products and content.
• Monitor trends in customer concerns and report them to the support manager.
• This position is subject to a 90-day probation period

Conocimientos

Customer service

Technical support

Windows

macOS

MS Office Suite

Spanish (bonus)

Educación

High School Diploma or equivalent

Herramientas

Adobe Creative Cloud

Autodesk

Descripción del empleo

PSI Services is seeking a Technical Support Specialist for a remote-US position. You will handle customer inquiries via phone, email, and remote sessions, troubleshoot Windows and macOS environments, and guide users through our software and content.

The role emphasizes timely Tier 1/2 resolutions, collaboration with product teams, and continuous learning to grow within a growing organization. The ideal candidate has at least a high school diploma, one year in customer service or technical