Remote Technical Support Specialist

PSI Services; Helena (MT); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off

Medical insurance

Flexible spending accounts (US)

Employee assistance program

Job summary

PSI Services is seeking a Technical Support Specialist to join our remote US team. You will handle customer inquiries via phone and email, troubleshoot Windows and macOS environments, and provide guidance on our software and content.

This role emphasizes strong communication, proactive learning, and collaboration with other departments to resolve issues. The ideal candidate has at least one year in customer service or technical support, a high school diploma, reliable internet, and the ability

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
• Must have access to reliable high-speed internet and a quiet home working environment.
• Fluency in Spanish and other non-English languages is a plus.

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Customer service

Technical support

Communication skills

Windows/macOS knowledge

MS Office

Spanish language

Education

High School Diploma or equivalent

Tools

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services is seeking a Technical Support Specialist to join our remote US team. You will handle customer inquiries via phone and email, troubleshoot Windows and macOS environments, and provide guidance on our software and content.

This role emphasizes strong communication, proactive learning, and collaboration with other departments to resolve issues. The ideal candidate has at least one year in customer service or technical support, a high school diploma, reliable internet, and the ability