Remote Tech Support Specialist - Windows/macOS

PSI Services; Richmond (VA); Remote; USD 23,000 - 32,000; Full time

Job summary

PSI Services is seeking a Technical Support Specialist to assist customers primarily via phone, email, and remote connections. The role focuses on troubleshooting Windows and macOS environments, guiding users on security and access permissions, and collaborating with cross-functional teams to improve products and content.

The ideal candidate has strong communication skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Verbal communication

Written communication

Customer service

Troubleshooting

Multitasking

Team player

Spanish language

Technical aptitude

Windows familiarity

Education

High School Diploma or equivalent

Tools

Windows

macOS

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services is seeking a Technical Support Specialist to assist customers primarily via phone, email, and remote connections. The role focuses on troubleshooting Windows and macOS environments, guiding users on security and access permissions, and collaborating with cross-functional teams to improve products and content.

The ideal candidate has strong communication skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced setting.