Remote Technical Support Specialist

PSI Services; Salem (OR); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k) and retirement plans

Health, dental and vision insurance

Flexible spending accounts

Employee assistance program

Job summary

PSI Services is seeking a Technical Support Specialist for a remote US position. You will handle customer inquiries via phone and email, troubleshoot Windows and macOS, and collaborate with internal teams to improve products and content.

The role emphasizes proactive support, customer education, and timely issue resolution. The ideal candidate has a High School Diploma or equivalent and at least one year in customer service or technical support, with strong communication and a self-starting

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• Provide timely resolution of Tier 1 and some Tier 2 issues.
• Educate customers on our products and assist them.

Skills

Customer service

Technical support

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

MS Office Suite

Adobe Creative Cloud

Autodesk software

Job description

PSI Services is seeking a Technical Support Specialist for a remote US position. You will handle customer inquiries via phone and email, troubleshoot Windows and macOS, and collaborate with internal teams to improve products and content.

The role emphasizes proactive support, customer education, and timely issue resolution. The ideal candidate has a High School Diploma or equivalent and at least one year in customer service or technical support, with strong communication and a self-starting