Remote Technical Support Specialist — Windows & macOS

PSI Services; Hartford (CT); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical insurance

Dental & vision

Volunteer day

Job summary

PSI Services is hiring a Technical Support Specialist for a remote US role. You will handle customer inquiries via phone and email, troubleshoot Windows/macOS environments, and collaborate with internal teams to improve software and content.

The role emphasizes patience, proactive learning, and the ability to manage multiple tasks in a fast-paced setting, with a 90-day probation period. Salary is disclosed per market norms and offered with comprehensive benefits.

Qualifications

• High School Diploma or equivalent
• 1 year of experience in a Customer Service / Technical Support role preferred
• Ability to work in a high-demand, team-oriented, fast-paced environment
• Exceptional interpersonal skills and client-oriented approach
• Provide customer support with friendliness and patience
• Ability to troubleshoot effectively and ask clarifying questions
• Quick to learn new skills
• Must have access to reliable high-speed internet and a quiet home working environment
• Familiarity with Windows and macOS operating systems is a plus
• Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus
• MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent
• Fluency in Spanish and other non-English languages is a plus

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Customer service

Technical support

Windows

macOS

Communication

Problem solving

Multi-tasking

Spanish language

Education

High school diploma

Tools

Adobe Creative Cloud

Autodesk

MS Office

Outlook

Excel

Teams

Job description

PSI Services is hiring a Technical Support Specialist for a remote US role. You will handle customer inquiries via phone and email, troubleshoot Windows/macOS environments, and collaborate with internal teams to improve software and content.

The role emphasizes patience, proactive learning, and the ability to manage multiple tasks in a fast-paced setting, with a 90-day probation period. Salary is disclosed per market norms and offered with comprehensive benefits.