Remote Technical Support Specialist — Windows & macOS

PSI Services; Atlanta (GA); Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

401(k)

Pension

Time off

Health insurance

Dental

Vision

Life insurance

Disability

EAP

Wellness program

Volunteer day

Job summary

PSI Services is seeking a Technical Support Specialist for a remote-US role. You will handle customer inquiries by phone and email, troubleshoot Windows and macOS, and guide users through software and content. Strong communication and a proactive mindset are essential.

Experience in customer service or technical support is preferred, with the ability to manage multiple tasks in a fast-paced, team-based environment. A quiet home office and reliable internet are required.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
• Exceptional interpersonal skills and client-oriented approach.
• Provide customer support with friendliness and patience.
• Ability to troubleshoot effectively and ask clarifying questions to understand the situation.
• Quick to learn new skills.
• Must have access to reliable high-speed internet and a quiet home working environment.
• Familiarity with Windows and macOS operating systems is a plus.
• Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus.
• MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent.
• Fluency in Spanish and other non-English languages is a plus.

Responsibilities

• Answer customer phone calls and emails.
• Troubleshoot Windows and macOS environments.
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance.
• Monitor Cloud statistics to troubleshoot connection issues.
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues.
• Educate customers on our products while assisting them.
• Train customers on how to use our software and access our content.
• Assist our development team with testing new products and content.
• Monitor trends in customer concerns and report them to the support manager.
• This position is subject to a 90-day probation period.

Skills

Customer service

Technical support

Communication

Teamwork

Troubleshooting

Learning agility

Internet access

Bilingual (Spanish)

Education

High School Diploma or equivalent

Tools

Windows

macOS

Adobe Creative Cloud

Autodesk software

MS Office Suite

Job description

PSI Services is seeking a Technical Support Specialist for a remote-US role. You will handle customer inquiries by phone and email, troubleshoot Windows and macOS, and guide users through software and content. Strong communication and a proactive mindset are essential.

Experience in customer service or technical support is preferred, with the ability to manage multiple tasks in a fast-paced, team-based environment. A quiet home office and reliable internet are required.