Remote Technical Support Specialist – Windows/Linux

Motorola Solutions; Texas; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions in the United States is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution across Windows and Linux environments. You will troubleshoot issues, configure devices, and assist with network diagnostics while adhering to ITIL best practices.

The role requires strong customer-service orientation, experience with help desk tools, and the ability to work in high-security environments including CJIS. Remote options available.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex CAD solution spanning hardware, software, OS, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Escalate complex technical issues to higher-level support teams or subject matter experts as necessary.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Windows

Linux

Troubleshooting

Networking

Mobile devices

IT certifications

Help desk tools

Remote support

PowerShell

Python

Cloud platforms

AI productivity tools

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions in the United States is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution across Windows and Linux environments. You will troubleshoot issues, configure devices, and assist with network diagnostics while adhering to ITIL best practices.

The role requires strong customer-service orientation, experience with help desk tools, and the ability to work in high-security environments including CJIS. Remote options available.