Remote Technical Support Specialist (Windows/Linux)

Motorola Solutions

Orlando (FL)

Remote

USD 55,000 - 60,000

Full time

2 days ago

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Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to deliver front-line and second-line support for the Flex CAD solution in Windows and Linux environments. The role emphasizes customer service, problem solving, and strong communication as part of a security-conscious team.

Responsibilities include troubleshooting, device configuration, software support, and knowledge-base maintenance, with ITIL-aligned practices and shift/on-call flexibility. U.S. CJIS-related requirements apply.

Qualifications

Proven hands-on experience in a dedicated technical support role.
Strong knowledge of Windows and/or Linux operating systems.
Experience with troubleshooting both hardware and software.
Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
Experience supporting mobile devices (iOS, Android).
Excellent problem-solving and troubleshooting capabilities.
Strong verbal and written communication and interpersonal skills.
Ability to work independently and in a team.
Ability to manage multiple tasks simultaneously.
Commitment to customer service excellence.

Responsibilities

Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
Troubleshoot and resolve technical issues for the Flex CAD solution across hardware, software, OS, network, and applications.
Configure, deploy, and maintain end-user devices including desktops, laptops, and mobile devices.
Install, configure, and provide ongoing support for various software applications.
Assist with network diagnostics and resolving basic connectivity issues.
Create and maintain knowledge base documentation for common issues and resolutions.
Escalate complex issues to higher-level teams as needed.
Ensure issues are fully resolved by following up with end-users.
Adhere to ITIL or other IT service management best practices.
Maintain flexibility for shift work and on-call rotations.