Remote Technical Support Specialist – Windows/Linux Expert

Motorola Solutions; Dallas (TX); A distancia; USD 55.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Paid Time Off

Employee Stock Purchase Plan

Parental & Family Leave

Descripción de la vacante

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution across Windows and Linux environments. You will handle diverse technical issues, document resolutions, and maintain high user satisfaction through effective problem solving.

You will work with ITIL-based processes, support end-users, and participate in on-call rotations, ensuring timely problem resolution and knowledge-base updates.

Formación

• Proven hands-on experience in a dedicated technical support role.

Responsabilidades

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.

Conocimientos

Windows

Linux

Troubleshooting

Networking

Mobile devices

Customer service

Communication

Teamwork

ITIL

On-call rotations

Educación

High School Diploma

Herramientas

Zendesk

ServiceNow

Jira

PowerShell

Python

AWS

Azure

Google Cloud

Descripción del empleo

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution across Windows and Linux environments. You will handle diverse technical issues, document resolutions, and maintain high user satisfaction through effective problem solving.

You will work with ITIL-based processes, support end-users, and participate in on-call rotations, ensuring timely problem resolution and knowledge-base updates.