Remote Technical Support Specialist - IT & Security Solutions

Motorola Solutions; Alabama; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to deliver post‑sales customer support for the MSI Flex CAD solution on Windows and Linux. You will troubleshoot, deploy, and maintain end-user devices and software, working across hardware, OS, networks, and applications.

The role emphasizes customer service, documentation, and collaboration with cross-functional teams, with on-call flexibility and CJIS security considerations.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex CAD solution spanning hardware, software, OS, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices (desktops, laptops, mobile devices, peripherals).
• Install and provide ongoing support for various software applications.
• Assist with network diagnostics and basic connectivity issues.
• Create and maintain knowledge base documentation for common issues and resolutions.
• Escalate complex issues to higher-level support teams as needed.
• Ensure issues are fully resolved by following up with end-users.
• Maintain flexibility for shift work and on-call rotations.

Skills

Windows

Linux

Networking

Customer service

Multichannel support

Documentation

PowerShell

Python

ITIL

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Remote support tools

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to deliver post‑sales customer support for the MSI Flex CAD solution on Windows and Linux. You will troubleshoot, deploy, and maintain end-user devices and software, working across hardware, OS, networks, and applications.

The role emphasizes customer service, documentation, and collaboration with cross-functional teams, with on-call flexibility and CJIS security considerations.