Remote Technical Support Technician – Windows/Linux

Motorola Solutions; Lorida (FL); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to deliver post-sales support for the MSI Flex CAD solution, on Windows and Linux. You’ll troubleshoot, configure devices, and assist with network diagnostics while maintaining high user satisfaction.

The role requires >2 years in technical support, familiar with Zendesk/ServiceNow/Jira, and the ability to obtain CJIS background clearance. Includes remote work considerations and shift flexibility.

Qualifications

• Minimum 2+ years in technical support.
• Experience with Windows and Linux troubleshooting.
• Familiarity with remote support tools and ticketing systems such as Zendesk/ServiceNow/Jira.
• Certifications (e.g., A+/Network+/MCP) and ability to obtain CJIS background clearance.
• Flexibility to work on-call and in shift rotations.

Responsibilities

• Provide first- and second-line technical support via phone, email, chat, and in-person when needed.
• Troubleshoot hardware, software, OS, network, and application issues for the Flex CAD solution.
• Configure, deploy, and maintain end-user devices and software.
• Assist with network diagnostics and basic connectivity problems.
• Escalate complex issues to senior support teams per guidance.
• Adhere to ITIL or equivalent service management practices.

Skills

Customer service excellence

Windows operating system

Linux operating system

Networking concepts

Remote work/flexibility

Education

High School Diploma

CompTIA A+

Network+

Microsoft Certified Professional

Tools

Zendesk

ServiceNow

Jira

PowerShell

Python

AWS

Azure

Google Cloud

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to deliver post-sales support for the MSI Flex CAD solution, on Windows and Linux. You’ll troubleshoot, configure devices, and assist with network diagnostics while maintaining high user satisfaction.

The role requires >2 years in technical support, familiar with Zendesk/ServiceNow/Jira, and the ability to obtain CJIS background clearance. Includes remote work considerations and shift flexibility.