Remote Technical Support Engineer - Windows & Linux

Motorola Solutions; Utah; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex Computer Aided Dispatch solution, operating on Windows and Linux environments. You will troubleshoot hardware, software, and networking issues while supporting end-users across multiple channels.

The role emphasizes customer service and ITIL-aligned practices, with on-call rotations and security requirements including CJIS background checks.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and mobile device support (iOS, Android).
• Demonstrated commitment to customer service excellence.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
• Experience utilizing help desk ticketing systems (e.g., Zendesk, ServiceNow, Jira).
• Familiarity with remote support tools.
• Experience with scripting languages (e.g., PowerShell, Python).
• Experience with major cloud platforms (e.g., AWS, Azure, Google Cloud).
• Fluent and experienced with AI-enhanced productivity tools.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Escalate complex technical issues to higher‑level support teams or subject matter experts as necessary.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on‑call rotations.

Skills

Windows OS

Linux OS

Hardware troubleshooting

Software troubleshooting

Networking concepts

Mobile device support

Customer service

IT certifications

Help desk tools

Remote support

Scripting: PowerShell

Scripting: Python

Cloud platforms

AI productivity tools

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the Flex Computer Aided Dispatch solution, operating on Windows and Linux environments. You will troubleshoot hardware, software, and networking issues while supporting end-users across multiple channels.

The role emphasizes customer service and ITIL-aligned practices, with on-call rotations and security requirements including CJIS background checks.