Remote Technical Flex Support Specialist

Motorola Solutions; Richmond (VA); Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical/Dental/Vision benefits

401K with company match

Paid holidays

Generous PTO

Employee stock purchase plan

Paid parental & family leave

Job summary

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution, across Windows and Linux environments. You will troubleshoot, deploy end-user devices, and maintain software applications while adhering to ITIL practices and CJIS security requirements.

The role requires strong customer service skills, multitasking, and the ability to work in high-security environments.

Qualifications

• Proven hands-on experience in a dedicated technical support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with troubleshooting both hardware and software.
• Familiarity with networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Experience supporting mobile devices (iOS, Android).
• Excellent problem-solving and troubleshooting capabilities.
• Strong verbal and written communication and interpersonal skills.

Responsibilities

• Deliver first- and second-level technical support to end-users via phone, email, chat, and in-person channels.
• Troubleshoot and resolve technical issues for the Flex Computer Aided Dispatch solution spanning hardware, software, operating systems, network connectivity, and applications.
• Configure, deploy, and maintain end-user devices, including desktop computers, laptops, mobile devices, and peripherals.
• Install, configure, and provide ongoing support for various software applications.
• Assist with network diagnostics, resolving basic network issues and connectivity problems.
• Create and maintain knowledge base documentation for common issues, troubleshooting processes, and resolutions.
• Escalate complex technical issues to higher-level support teams or subject matter experts as necessary.
• Ensure issues are fully resolved by following up with end-users.
• Adhere to ITIL or other relevant IT service management best practices.
• Maintain flexibility for shift work and on-call rotations.

Skills

Technical support

Windows

Linux

Networking basics

Mobile devices

Troubleshooting

Customer service

Education

High School Diploma

Tools

Zendesk

ServiceNow

Jira

Job description

Motorola Solutions is seeking a Technical Flex Support Specialist to provide post-sales support for the MSI Flex CAD solution, across Windows and Linux environments. You will troubleshoot, deploy end-user devices, and maintain software applications while adhering to ITIL practices and CJIS security requirements.

The role requires strong customer service skills, multitasking, and the ability to work in high-security environments.