Remote Technical Support Specialist – VoIP & Video

MCI; North Carolina; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Paid Training

Job summary

MCI is seeking a technical support representative to operate remotely, focusing on troubleshooting VoIP Phones and HD video disruptions. This role demands excellent customer service skills as you will engage with customers nationwide to resolve issues effectively.

The ideal candidate will have a high school diploma, basic understanding of VoIP systems, and a strong ability to promote a positive customer experience while documenting interactions accurately.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Troubleshoot data, video, and voice service disruptions.
• Document customer interaction accurately.

Skills

Customer service oriented

Problem-solving

Excellent communication skills

Organizational skills

Reliability

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking a technical support representative to operate remotely, focusing on troubleshooting VoIP Phones and HD video disruptions. This role demands excellent customer service skills as you will engage with customers nationwide to resolve issues effectively.

The ideal candidate will have a high school diploma, basic understanding of VoIP systems, and a strong ability to promote a positive customer experience while documenting interactions accurately.