Remote Technical Support Specialist – VoIP & Video

MCI; Edmond (OK); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Casual Dress Code

Career Growth Opportunities

Paid Training

Job summary

MCI is seeking a remote Technical Support representative in Oklahoma. This role involves troubleshooting VoIP Phones, Data Gateways, and HD Video service disruptions while providing excellent customer service.

Ideal candidates will have a high school diploma, familiarity with VoIP and strong communication skills. MCI offers paid time off, health benefits, and opportunities for career growth.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems.
• Ability to evaluate and troubleshoot customer issues.
• Strong typing skills (30+ words a minute).
• Understanding of Windows operating system.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Troubleshoot data, video, and voice service disruptions.
• Document customer interactions accurately.
• Provide world-class customer service.
• Coordinate with departments to resolve issues.

Skills

Customer service oriented

Excellent communication skills

Problem-solving

Knowledge of VoIP systems

Organizational skills

Ability to multi-task

Team orientation

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM Systems

Job description

MCI is seeking a remote Technical Support representative in Oklahoma. This role involves troubleshooting VoIP Phones, Data Gateways, and HD Video service disruptions while providing excellent customer service.

Ideal candidates will have a high school diploma, familiarity with VoIP and strong communication skills. MCI offers paid time off, health benefits, and opportunities for career growth.