Remote Tech Support Specialist – VoIP & Data

MCI; Oklahoma; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Career growth opportunities

Paid training

Casual dress code

Job summary

MCI is seeking a remote customer service representative to manage inbound and outbound communications with professionalism. Key responsibilities include troubleshooting VoIP service disruptions and ensuring world-class customer service. Ideal candidates will possess excellent communication skills, a high school diploma, and a strong understanding of Internet Service Provider systems.

Benefits include paid time off, health coverage, and career growth opportunities, creating a supportive and engaging work environment.

Qualifications

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong aptitude for conflict resolution and problem-solving.

Responsibilities

• Handle inbound and outbound contacts in a courteous and professional manner.
• Troubleshoot data, video, and VoIP phone service disruptions.
• Accurately document customer interactions in the CRM system.

Skills

Customer service orientation

Conflict resolution

VoIP knowledge

Organization skills

Communication skills

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Windows operating system

CRM system (Remedy)

Job description

MCI is seeking a remote customer service representative to manage inbound and outbound communications with professionalism. Key responsibilities include troubleshooting VoIP service disruptions and ensuring world-class customer service. Ideal candidates will possess excellent communication skills, a high school diploma, and a strong understanding of Internet Service Provider systems.

Benefits include paid time off, health coverage, and career growth opportunities, creating a supportive and engaging work environment.