Remote Tech Support Specialist – Data, Video & VoIP

MCI; South Carolina; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Paid training

Incentives & rewards

Job summary

MCI is seeking a motivated individual for a remote customer service role. The ideal candidate will assist customers by troubleshooting issues related to internet service, data, video, and VoIP phone systems while providing exceptional service.

Responsibilities include handling customer interactions professionally, documenting issues accurately, and maintaining a supportive relationship with clients. The position offers comprehensive training and a variety of benefits.

Qualifications

• Must be 18 years of age.
• Ability to evaluate and troubleshoot customer issues.
• Strong written and oral communication skills.
• Excellent organizational skills and multitasking abilities.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Troubleshoot data, video, and VoIP Phone issues.
• Document customer interactions accurately.
• Comply with policies and procedures concerning customer information.

Skills

Customer service orientation

Technical troubleshooting

Time management

Communication skills

Problem-solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM systems

Job description

MCI is seeking a motivated individual for a remote customer service role. The ideal candidate will assist customers by troubleshooting issues related to internet service, data, video, and VoIP phone systems while providing exceptional service.

Responsibilities include handling customer interactions professionally, documenting issues accurately, and maintaining a supportive relationship with clients. The position offers comprehensive training and a variety of benefits.