Remote Tech Support Specialist – VoIP & Data

MCI; Kentucky; Remote; USD 30.000 - 50.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Health benefits

Career growth opportunities

Paid training

Zusammenfassung

MCI is seeking a remote Customer Service Representative to manage customer inquiries and troubleshoot technical issues. The candidate will be responsible for providing exemplary customer service and maintaining detailed documentation. A high school diploma is required, along with strong communication and problem-solving skills.

This fully remote position offers various benefits, including paid time off, health coverage, and opportunities for career advancement.

Qualifikationen

• Must be 18 years of age or older.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Strong aptitude for conflict resolution and negotiation.

Aufgaben

• Handle inbound and outbound contacts in a courteous manner.
• Troubleshoot data, video, and VoIP phone service disruptions.
• Accurately document customer interactions.

Kenntnisse

Customer service orientation

Problem-solving

Communication skills

Typing speed

Technical troubleshooting

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

VoIP systems

Windows operating system

Jobbeschreibung

MCI is seeking a remote Customer Service Representative to manage customer inquiries and troubleshoot technical issues. The candidate will be responsible for providing exemplary customer service and maintaining detailed documentation. A high school diploma is required, along with strong communication and problem-solving skills.

This fully remote position offers various benefits, including paid time off, health coverage, and opportunities for career advancement.