Remote Technical Support Specialist – VoIP & Video

MCI; Frankfort (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Fun, Engaging Work Environment

Job summary

MCI is hiring for a Remote Work-at-Home technical support role where you will troubleshoot VoIP phones and service disruptions. Candidates must have a strong customer service background to ensure a world-class customer experience.

Your responsibilities include handling contacts professionally, troubleshooting issues, and documenting interactions. A high school diploma is required, along with excellent communication and problem-solving skills.

Benefits include paid time off, health insurance coverage after 60 days, and opportunities for career growth.

Qualifications

• Must be 18 years of age.
• Knowledge of VoIP Phone systems, internet gateways, and HD video.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely manner.
• Troubleshoot data, video, and voice service disruptions.
• Document customer interaction and code the appropriate call type.

Skills

Customer service oriented

Knowledge of VoIP Phone systems

Excellent organizational skills

Excellent communication skills

Conflict resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Knowledge Base system

Job description

MCI is hiring for a Remote Work-at-Home technical support role where you will troubleshoot VoIP phones and service disruptions. Candidates must have a strong customer service background to ensure a world-class customer experience.

Your responsibilities include handling contacts professionally, troubleshooting issues, and documenting interactions. A high school diploma is required, along with excellent communication and problem-solving skills.

Benefits include paid time off, health insurance coverage after 60 days, and opportunities for career growth.