Remote Technical Support Specialist – VoIP & Video

MCI; New Mexico; On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Fun, Engaging Work Environment

Job summary

MCI is seeking a Technical Support Specialist for a remote position troubleshooting VoIP Phones, Data Gateways, and HD Video services. The role involves delivering excellent customer service and resolving support issues for customers nationwide.

Candidates should be 18+, hold a high school diploma, and possess knowledge in VoIP systems. The position offers benefits including health coverage, paid time off, and opportunities for career growth.

Qualifications

• Must be 18 years of age.
• Understand the basics of VoIP Phone systems, internet gateways, and HD video.
• Excellent written and oral communication skills.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Troubleshoot VoIP Phone and internet service disruptions.
• Accurately document customer interactions.

Skills

Customer service skills

Problem-solving

Interpersonal skills

Conflict resolution

Organizational skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Customer Relations Management System

Job description

MCI is seeking a Technical Support Specialist for a remote position troubleshooting VoIP Phones, Data Gateways, and HD Video services. The role involves delivering excellent customer service and resolving support issues for customers nationwide.

Candidates should be 18+, hold a high school diploma, and possess knowledge in VoIP systems. The position offers benefits including health coverage, paid time off, and opportunities for career growth.