Remote Technical Support Specialist: SQL & Systems Expert

Relativity; Boise (ID); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity, based in Boise, Idaho, is looking for a Technical Support Specialist to provide expert support to both technical and non-technical customers. This role requires proficiency in diagnosing and troubleshooting software issues and customer interactions primarily via email and phone.

Candidates should be U.S. citizens due to government contract requirements. The expected salary ranges from $54,000 to $80,000 annually, accompanied by the opportunity for performance bonuses and long-term incentives.

Responsibilities

• Provide technical support to customers via phone and email.
• Diagnose and troubleshoot complex software issues.
• Create and maintain tickets in Salesforce.
• Follow procedures for managing support tickets.
• Develop expertise in company products and SQL applications.

Skills

Customer support experience

SQL and Windows platform experience

Experience troubleshooting complex issues

Direct experience supporting customers

Customer-focused

Job description

Relativity, based in Boise, Idaho, is looking for a Technical Support Specialist to provide expert support to both technical and non-technical customers. This role requires proficiency in diagnosing and troubleshooting software issues and customer interactions primarily via email and phone.

Candidates should be U.S. citizens due to government contract requirements. The expected salary ranges from $54,000 to $80,000 annually, accompanied by the opportunity for performance bonuses and long-term incentives.