Remote Technical Support Specialist — SQL & Systems Expert

Relativity; Kentucky; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary

Annual performance bonus

Long-term incentives

Remote/Hybrid work arrangement

Job summary

Relativity is seeking a Technical Support Specialist in Kentucky to troubleshoot software and networked systems, and to provide exceptional customer support via phone and email. You will build product knowledge, resolve tickets, and work with senior team members to diagnose incidents.

The role requires handling a high-volume support flow, maintaining accurate ticket records in Salesforce, and adhering to SLAs while participating in a 4x10-hour shift schedule with a compensation differential.

Qualifications

• Experience providing customer support via phone and email.
• Proficient in SQL basics and using SQL tools to run queries.
• Strong troubleshooting skills for complex issues.

Responsibilities

• Respond to customer questions and work requests daily.
• Create, resolve, and maintain support tickets in Salesforce.
• Escalate issues to appropriate teams and track progress.

Skills

SQL

Customer support

Windows

Troubleshooting

Salesforce

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist in Kentucky to troubleshoot software and networked systems, and to provide exceptional customer support via phone and email. You will build product knowledge, resolve tickets, and work with senior team members to diagnose incidents.

The role requires handling a high-volume support flow, maintaining accurate ticket records in Salesforce, and adhering to SLAs while participating in a 4x10-hour shift schedule with a compensation differential.