Remote Technical Support Specialist - SQL & Systems

Relativity; Chicago (IL); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity, based in Chicago, seeks a Technical Support Specialist to diagnose and resolve complex software and networked systems for a mix of customers. The role involves ticketing in Salesforce, regular phone and email support, and collaboration with senior engineers to elevate incidents.

You will balance product knowledge with strong customer service in a hybrid/remote environment. The candidate should be proficient in SQL, Windows, and software troubleshooting, with an emphasis on timely

Qualifications

• Experience supporting clients via phone and email.
• Ability to diagnose and resolve complex software issues.
• Familiarity with SQL queries and Windows environments.

Responsibilities

• Create, resolve and maintain support tickets.
• Use SQL tools to run basic queries.
• Collaborate with senior team members to resolve incidents.
• Document interactions in Salesforce.

Skills

SQL

Customer support

Windows

Communication

Troubleshooting

Tools

Salesforce

Job description

Relativity, based in Chicago, seeks a Technical Support Specialist to diagnose and resolve complex software and networked systems for a mix of customers. The role involves ticketing in Salesforce, regular phone and email support, and collaboration with senior engineers to elevate incidents.

You will balance product knowledge with strong customer service in a hybrid/remote environment. The candidate should be proficient in SQL, Windows, and software troubleshooting, with an emphasis on timely