Remote Technical Support Specialist (SQL & Networking)

Relativity; Idaho; Hybrid; USD 54,000 - 80,000; Full time

Benefits offered by this job

Performance bonus

Long-term incentives

Total compensation

Job summary

Relativity is seeking a Technical Support Specialist to provide product-vertical technical assistance to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair and debug software and networked systems, while maintaining records in Salesforce and meeting SLAs.

You will work a 9-hour shift within Central US time, participate in on-call rotation, and collaborate with senior team members to resolve incidents. U.S.

Qualifications

• Customer support experience.
• Ability to work with clients as primary contact.
• Experience troubleshooting complex issues.
• SQL and Windows platform knowledge.
• Willing to travel 10%.

Responsibilities

• Create, resolve, and maintain tickets in Salesforce.
• Diagnose and resolve issues within product vertical.
• Escalate tickets to other teams and verticals.
• Maintain accurate records of activities and interactions.
• Work with colleagues to ensure quality service.
• Respond to clients within identified service level agreements.

Skills

Customer support

Client-focused

Phone & email support

Troubleshooting

SQL

Windows

Travel 10%

Job description

Relativity is seeking a Technical Support Specialist to provide product-vertical technical assistance to a mix of technical and non-technical customers. You will diagnose, troubleshoot, repair and debug software and networked systems, while maintaining records in Salesforce and meeting SLAs.

You will work a 9-hour shift within Central US time, participate in on-call rotation, and collaborate with senior team members to resolve incidents. U.S.