Remote Technical Support Specialist — SQL & Apps Expert

Relativity; North Carolina; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a mix of technical and non-technical customers.

The role involves a 4x10 hour shift with weekend/weekday coverage, requires US citizenship and ability to obtain Public Trust clearance, and offers a total compensation package including base salary, bonus, and incentives.

Qualifications

• Experience supporting customers via phone and email.
• SQL and Windows platform experience.
• Willingness to travel up to 10%.
• Strong troubleshooting and problem-solving skills.
• US citizenship and ability to obtain Public Trust clearance.

Responsibilities

• Diagnose, troubleshoot, repair and debug complex software and networked systems.
• Respond to customer questions and requests daily via phone and email.
• Maintain accurate records in Salesforce and escalate as needed.
• Collaborate with senior team members to resolve incidents and share knowledge.

Skills

Customer support

SQL

Windows

Travel

Troubleshooting

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, repair and debug complex software and networked systems for a mix of technical and non-technical customers.

The role involves a 4x10 hour shift with weekend/weekday coverage, requires US citizenship and ability to obtain Public Trust clearance, and offers a total compensation package including base salary, bonus, and incentives.