Remote Tech Support Specialist | SQL & Customer Care

Relativity; Charleston (WV); On-site; USD 54,000 - 80,000; Full time

Benefits offered by this job

Annual performance bonus

Long-term incentives

Job summary

Relativity is hiring a Technical Support Specialist to offer technical support for complex software and networked systems. The role involves diagnosing issues, managing tickets, and ensuring quality customer service during an overnight shift from 11 PM to 8 AM CST. Candidates must be U.S. citizens able to obtain Public Trust clearance. The position offers a salary range from $54,000 to $80,000, depending on experience and qualifications, along with potential bonuses and incentives.

Qualifications

• Candidate must be a U.S. citizen due to contract requirements.
• Ability to obtain Public Trust clearance for government-related roles.
• Customer-focused with strong communication skills.

Responsibilities

• Provide technical support through diagnosing and troubleshooting.
• Maintain accurate records in Salesforce and resolve tickets.
• Ensure quality service and inform management of critical issues.

Skills

Customer support experience

SQL experience

Windows platform experience

Troubleshooting complex issues

Direct experience supporting customers

Job description

Relativity is hiring a Technical Support Specialist to offer technical support for complex software and networked systems. The role involves diagnosing issues, managing tickets, and ensuring quality customer service during an overnight shift from 11 PM to 8 AM CST. Candidates must be U.S. citizens able to obtain Public Trust clearance. The position offers a salary range from $54,000 to $80,000, depending on experience and qualifications, along with potential bonuses and incentives.