Remote Technical Support Specialist - SQL & Networks

Relativity; Michigan; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity in Michigan is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and network issues. You will handle tickets, communicate with customers via phone and email, and escalate as needed, while building expertise across Relativity products and services.

Work will involve 4x10-hour shifts, compliance with security clearances for government product, and up to 10% travel. Strong SQL/Windows skills and exceptional customer service are essential.

Qualifications

• Customer support experience
• Customer-focused and ability to understand expectations
• Direct experience supporting customers as a primary contact or lead using phone and email
• Experience troubleshooting complex issues
• SQL and Windows platform experience
• Travel 10% of the time

Responsibilities

• Use SQL applications and tools to run basic SQL queries
• Respond to customer questions, problems, and work requests on a daily basis
• Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
• Partner with senior level team members as needed to troubleshoot and resolve customer incidents
• Have or develop the experience to capably perform the Technical Support Specialist position responsibilities
• Maintain accurate records and manage tickets in Salesforce; adhere to SLAs

Skills

SQL

Customer support

Technical support

Windows

Troubleshooting

Communication

Job description

Relativity in Michigan is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and network issues. You will handle tickets, communicate with customers via phone and email, and escalate as needed, while building expertise across Relativity products and services.

Work will involve 4x10-hour shifts, compliance with security clearances for government product, and up to 10% travel. Strong SQL/Windows skills and exceptional customer service are essential.