Remote Technical Support Specialist: SQL & Networking

Relativity; Detroit (MI); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity in Detroit, MI is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked issues for a mixed technical and non-technical client base. The role involves frequent phone and email interaction, maintaining Salesforce records, and adhering to service level agreements.

Candidates must be US citizens and obtain Public Trust clearance, with a 9-hour shift pattern CST.

Qualifications

• Experience in customer support for technical products or services.
• Strong client-facing communication via phone and email.
• Ability to troubleshoot complex software and networked systems.

Responsibilities

• Respond to client questions and requests daily.
• Develop product and service expertise and share knowledge with customers.
• Partner with senior team members to troubleshoot incidents.
• Maintain tickets in Salesforce and adhere to SLAs.
• Track time and complete daily tasks and projects.

Skills

Customer support

Client-focused

SQL and Windows experience

Troubleshooting complex issues

Phone/email communication

Travel 10%

Job description

Relativity in Detroit, MI is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked issues for a mixed technical and non-technical client base. The role involves frequent phone and email interaction, maintaining Salesforce records, and adhering to service level agreements.

Candidates must be US citizens and obtain Public Trust clearance, with a 9-hour shift pattern CST.