Remote Tech Support Specialist — SQL & Network Expert

Relativity; Town of Montana (WI); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to assist a mix of technical and non-technical customers by diagnosing, troubleshooting, and resolving issues across Relativity software and networks. You will manage tickets, communicate with customers via phone and email, and escalate when needed, while maintaining records in Salesforce.

The role requires SQL knowledge, Windows experience, and a customer-focused mindset.

Qualifications

• Customer support experience.
• Experience troubleshooting complex issues.
• SQL and Windows platform experience.
• Familiarity with ticketing systems (e.g., Salesforce).
• Strong communication skills.

Responsibilities

• Respond to customer questions and requests daily.
• Create, resolve, and maintain support tickets.
• Escalate issues to senior teams when needed.
• Maintain accurate records in Salesforce.
• Develop expertise in Relativity products.

Skills

SQL queries

Windows

Customer support

Ticketing systems

Communication

On-call readiness

Travel

Job description

Relativity is seeking a Technical Support Specialist to assist a mix of technical and non-technical customers by diagnosing, troubleshooting, and resolving issues across Relativity software and networks. You will manage tickets, communicate with customers via phone and email, and escalate when needed, while maintaining records in Salesforce.

The role requires SQL knowledge, Windows experience, and a customer-focused mindset.