Remote Technical Support Specialist: SQL & Networking

Relativity; Pennsylvania; On-site; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve software and networked system issues for a mixed customer base. You will handle tickets, interact via phone and email, and build expertise in Relativity products and SQL, while ensuring timely responses within SLAs.

The role requires working overnight CST shifts when scheduled, occasional travel, and compliance with clearance requirements for government product support.

Qualifications

• Experience supporting customers as a primary contact via phone and email.
• Ability to troubleshoot complex issues and provide resolutions.
• Familiarity with SQL and Windows platforms.
• Willingness to travel 10% of the time.

Responsibilities

• Respond to and manage tickets in Salesforce and other systems.
• Resolve customer questions and problems; escalate when needed.
• Develop product expertise and share knowledge with customers.
• Collaborate with senior team members to troubleshoot incidents.

Skills

Customer support

Customer focus

Phone and email support

Troubleshooting

SQL

Windows

Travel

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve software and networked system issues for a mixed customer base. You will handle tickets, interact via phone and email, and build expertise in Relativity products and SQL, while ensuring timely responses within SLAs.

The role requires working overnight CST shifts when scheduled, occasional travel, and compliance with clearance requirements for government product support.