Remote Technical Support Specialist — SQL & Apps

Relativity; Virginia (IL); Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked systems for a mix of customers. You will handle tickets via Salesforce, communicate via phone and email, and develop deep product knowledge to assist users.

The role involves a 4x10-hour shift (Sat, Sun, Tue, Wed, CST) with a compensation differential, requires US citizenship for government product support, and offers a base salary in the range of $54,000–$80,000 with

Qualifications

• Experience in customer support and handling tickets.
• Ability to run basic SQL queries using SQL tools.
• Familiarity with Windows platform and trouble-shooting.
• Strong communication skills for phone/email support.

Responsibilities

• Monitor and update tickets; respond to customer questions daily.
• Provide responsive support during scheduled and on-call shifts.
• Develop product knowledge and share with customers.
• Troubleshoot incidents with senior team members.

Skills

Customer support

SQL

Windows

Communication

Tools

Salesforce

Job description

Relativity is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex software and networked systems for a mix of customers. You will handle tickets via Salesforce, communicate via phone and email, and develop deep product knowledge to assist users.

The role involves a 4x10-hour shift (Sat, Sun, Tue, Wed, CST) with a compensation differential, requires US citizenship for government product support, and offers a base salary in the range of $54,000–$80,000 with