Remote Technical Support Specialist - Internet Services

Teleperformance USA; Denham Springs (LA); Remote; USD 21,000 - 39,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools in a high-velocity environment and manage a work-from-home setup within states listed in the job description.

The role emphasizes first-call issue resolution, troubleshooting, and delivering a seamless customer experience through knowledge of operating

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and resolution of client service and device issues including connectivity and performance.
• Support customer needs related to client specific high speed internet services and devices including troubleshooting, triage, and resolution techniques.
• Deliver in-scope support for internet service and connectivity issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and ability to solve customer issues.
• Resolve customer issues on the first call as often as possible.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude and adhere to TP policies.
• Address and solve technical problems in a timely manner and complete work within expected time frames.
• Abide by and support management directives and TP policies.

Skills

Oral & written communication

Problem solving

Independent work

Multi-tasking

Customer service

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools in a high-velocity environment and manage a work-from-home setup within states listed in the job description.

The role emphasizes first-call issue resolution, troubleshooting, and delivering a seamless customer experience through knowledge of operating