Remote Technical Support Specialist for Internet Services

Teleperformance USA; Stillwater (OK); Remote; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) plans

Life insurance

Dental coverage

Vision coverage

Employee assistance program (EAP)

Paid time off

Zusammenfassung

Teleperformance USA seeks a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications with professionalism. The role involves resolving inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Applicants should meet the listed qualifications, possess strong problem-solving and communication skills, and be comfortable with desktop computer systems.

Qualifikationen

• Experience providing front-line technical support.
• Strong verbal and written communication abilities.
• Ability to troubleshoot and resolve hardware/software issues.

Aufgaben

• Provide front line, first level, technical assistance for consumers.
• Support client-specific high-speed internet services to deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues with client services and device-specific problems including connectivity and performance.
• Support customer needs related to client internet services and devices including troubleshooting and triage.
• Deliver in-scope support for internet service and connectivity issues related to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, data network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete assignments within time frames.
• Adhere to work schedules and TP policies.

Kenntnisse

Customer service

Technical support

Communication skills

Problem solving

Independent work

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

Teleperformance USA seeks a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications with professionalism. The role involves resolving inquiries using web-based tools to ensure a seamless customer experience in a fast-paced environment.

Applicants should meet the listed qualifications, possess strong problem-solving and communication skills, and be comfortable with desktop computer systems.