Remote Technical Support Specialist

Teleperformance USA; Phoenix (AZ); Teletrabalho; USD 25 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) plans

Employee assistance program

Paid time off

Resumo da oferta

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a strong focus on delivering a seamless customer experience. The role involves using web-based tools to resolve inquiries in a fast-paced setting and is open to residents in eligible states.

You will be part of a team that supports high-speed internet services and devices, troubleshooting connectivity issues and ensuring

Qualificações

• Over 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems and standard software.
• Proven oral and written communication skills.
• Demonstrated problem solving abilities and independence.
• Ability to work multi-task in a fast-paced environment.

Responsabilidades

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services and exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and device concerns.
• Open and manage trouble tickets for user issues and OS problems.
• Maintain patient, courteous, and friendly customer interactions.

Conhecimentos

Communication skills

Desktop computer use

Independent work

Multitasking

Formação académica

HS Diploma or equivalent

Ferramentas

Personal computers

Operating systems

Descrição da oferta de emprego

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with a strong focus on delivering a seamless customer experience. The role involves using web-based tools to resolve inquiries in a fast-paced setting and is open to residents in eligible states.

You will be part of a team that supports high-speed internet services and devices, troubleshooting connectivity issues and ensuring