Remote Tech Support Specialist – Internet Services

Teleperformance USA; Cheyenne (WY); À distance; USD 21 000 - 34 000; Plein temps

Résumé du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues swiftly, delivering a seamless customer experience in a fast-paced environment.

We value strong communication, problem solving, and the ability to work independently. The role includes remote work options with a focus on high-quality service and timely issue

Qualifications

• HS Diploma or equivalent required.
• Comfort with desktop computer system and general software.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills and ability to work independently and multitask.

Responsabilités

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance problems.
• Assist clients with device-related issues, triage, and resolution techniques.
• Deliver in-scope support for internet service and connectivity issues across OS, PC, and browser configurations.
• Demonstrate advanced product knowledge to solve customer issues and resolve on first contact where possible.
• Open and manage trouble tickets for user issues, data networks, or OS problems.
• Be patient, courteous, and friendly with customers at all times, maintaining a positive attitude.

Connaissances

Communication skills

Problem solving

Multitasking

Independent work

Organizational skills

Emotional intelligence

Formation

HS Diploma or equivalent

Description du poste

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound inquiries with professional excellence. You will use web-based tools to resolve issues swiftly, delivering a seamless customer experience in a fast-paced environment.

We value strong communication, problem solving, and the ability to work independently. The role includes remote work options with a focus on high-quality service and timely issue