Remote Technical Support Specialist

Teleperformance USA; Westerville (OH); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plans

Life insurance

retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve issues using a suite of web-based tools to ensure a positive customer experience.

This role focuses on delivering front-line technical support for high-speed internet services, troubleshooting OS and browser configuration, and maintaining resilience under pressure while

Qualifications

• Must be 18 years of age or older.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral and written communication skills.
• Ability to work independently and multi-task effectively.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support client-specific high-speed internet services to deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to work schedules and TP policies.

Skills

Oral communication

Written communication

Problem solving

Multitasking

Customer service

Collaboration

Open-mindedness

Critical thinking

Emotional intelligence

Organizational skills

Education

HS Diploma or equivalent

Tools

Personal computers

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. You will resolve issues using a suite of web-based tools to ensure a positive customer experience.

This role focuses on delivering front-line technical support for high-speed internet services, troubleshooting OS and browser configuration, and maintaining resilience under pressure while