Remote Technical Support Specialist

Teleperformance USA; Rapid City (SD); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Dental & vision coverage

Employee assistance program

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound communications with a focus on fast, effective problem solving. This role supports high-speed internet services and devices, requiring strong communication and diagnostic skills.

You will troubleshoot connectivity issues, guide customers through OS and browser configurations, and manage tickets while maintaining a positive, professional demeanor in a

Qualifications

• Must be 18 years of age or older.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving abilities; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers (inbound/outbound).
• Support client-specific high-speed internet services to deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution for client services and device issues including internet connectivity.
• Assist with troubleshooting, triage, and resolution techniques for client-related issues.
• Provide in-scope support for internet service and connectivity including OS, PC, and browser config.
• Demonstrate advanced product knowledge to solve customer issues.
• Resolve customer issues on the first call where possible.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Maintain courtesy and professionalism with customers; adhere to TP policies.

Skills

Oral communication

Written communication

Troubleshooting

Customer service

Multitasking

Independence

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, handling inbound and outbound communications with a focus on fast, effective problem solving. This role supports high-speed internet services and devices, requiring strong communication and diagnostic skills.

You will troubleshoot connectivity issues, guide customers through OS and browser configurations, and manage tickets while maintaining a positive, professional demeanor in a