Remote Technical Support Specialist

Teleperformance USA; Trenton (NJ); Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health benefits

Vision and dental coverage

401(k) plans

Employee assistance program

Discounts and perks

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to be a primary contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

The role includes providing first-line technical support for consumers, troubleshooting internet service issues, and managing trouble tickets while maintaining a courteous, patient attitude

Qualifications

• Must have HS diploma or equivalent.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving, ability to work independently and multi-task.

Responsibilities

• Provide frontline, first level technical assistance for consumers.
• Support client high-speed internet services to deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshooting and issue resolution for client service and device issues including connectivity and performance.
• Open and manage trouble tickets for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to work schedules and TP policies.

Skills

Communication skills

Problem solving

Customer service

Multi-tasking

Independent work

Education

HS Diploma or equivalent

Tools

Desktop computer

Windows OS

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to be a primary contact for clients, handling inbound and outbound communications with professional excellence. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a high-velocity environment.

The role includes providing first-line technical support for consumers, troubleshooting internet service issues, and managing trouble tickets while maintaining a courteous, patient attitude