Remote Tech Support Specialist

Teleperformance USA; Cleveland (TN); Remote; USD 40,000 - 65,000; Full time

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes strong problem solving, courteous service, and the ability to triage and resolve technical issues related to high-speed internet services and devices.

Qualifications

• What We’re Looking for: Over 18 years of age.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to OS, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as a primary contact for clients, handling inbound and outbound communications with professional excellence. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

The role emphasizes strong problem solving, courteous service, and the ability to triage and resolve technical issues related to high-speed internet services and devices.