Remote Technical Support Specialist

PSI Services; Madison (WI); À distance; USD 23 000 - 32 000; Plein temps

Résumé du poste

PSI Services, via GMetrix, is hiring a Technical Support Specialist for remote work in the United States. You will handle customer inquiries by phone and email, troubleshoot Windows and macOS, and collaborate with multiple departments to improve products and content.

The role emphasizes strong communication, a proactive mindset, and the ability to manage multiple tasks in a fast-paced environment while supporting users through tier 1 and some tier 2 issues. A 90‑day probation applies.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Excellent interpersonal and client-focused approach.
• Fluency in Spanish and other non-English languages is a plus.

Responsabilités

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• Guide on Security, GPO, Sharing & Permissions, and navigation of systems and folders
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products and assist them
• Train customers on how to use our software and access content
• Assist development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Connaissances

Customer service

Technical support

Verbal communication

Written communication

Time management

Troubleshooting

Remote work

Formation

High School Diploma or equivalent

Outils

MS Office Suite

Description du poste

PSI Services, via GMetrix, is hiring a Technical Support Specialist for remote work in the United States. You will handle customer inquiries by phone and email, troubleshoot Windows and macOS, and collaborate with multiple departments to improve products and content.

The role emphasizes strong communication, a proactive mindset, and the ability to manage multiple tasks in a fast-paced environment while supporting users through tier 1 and some tier 2 issues. A 90‑day probation applies.