Remote Technical Support Pro – Windows/macOS Helpdesk

PSI Services; Olympia (WA); Remote; USD 23,000 - 32,000; Full time

Job summary

PSI Services, including GMetrix, is seeking a Technical Support Specialist to assist customers by phone, email, and remote sessions. You will troubleshoot software on Windows and macOS, guide users through settings, and work with other teams to resolve issues.

A proactive, patient, and clear communicator will thrive in our fast-paced environment. This fully remote US role offers a 40-hour work week, 8:00am-4:00pm ET schedule, and a $20/hour salary.

Qualifications

• High School Diploma or equivalent required.
• One year of experience in a Customer Service / Technical Support role highly preferred.
• Ability to work efficiently in a high-demand, team-oriented, and fast-paced environment is required.
• Exceptional interpersonal skills and client-oriented approach.
• Provide customer support with friendliness and patience.
• Ability to troubleshoot effectively and ask clarifying questions to understand the situation.
• Quick to learn new skills.
• Must have access to reliable high-speed internet and a quiet home working environment.
• Familiarity with Windows and macOS operating systems is a plus.
• Familiarity with Adobe Creative Cloud and/or Autodesk software is a plus.
• MS Office Suite experience (Outlook, Word, Excel, Teams) or equivalent.
• Fluency in Spanish and other non-English languages is a plus.

Responsibilities

• Answer customer phone calls and emails
• Troubleshoot Windows and macOS environments
• EX. Security, GPO, Sharing & Permissions, systems and folders navigation, general software usage guidance
• Monitor Cloud statistics to troubleshoot connection issues
• Provide timely resolution of mostly Tier 1 and some Tier 2 customer issues
• Educate customers on our products while assisting them
• Train customers on how to use our software and access our content
• Assist our development team with testing new products and content
• Monitor trends in customer concerns and report them to the support manager
• This position is subject to a 90-day probation period

Skills

Customer service

Technical support

Verbal communication

Written communication

Multitasking

Windows/macOS know-how

Spanish language

Education

High School Diploma or equivalent

Tools

MS Office Suite

Adobe Creative Cloud

Autodesk software

Job description

PSI Services, including GMetrix, is seeking a Technical Support Specialist to assist customers by phone, email, and remote sessions. You will troubleshoot software on Windows and macOS, guide users through settings, and work with other teams to resolve issues.

A proactive, patient, and clear communicator will thrive in our fast-paced environment. This fully remote US role offers a 40-hour work week, 8:00am-4:00pm ET schedule, and a $20/hour salary.