Remote Technical Support Specialist

Teleperformance USA; Springfield (IL); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Employee assistance programs

Flexible benefits (FSA)

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, delivering first-line technical assistance for internet services in a fast-paced, remote environment within the United States. You will resolve inquiries and troubleshoot devices to ensure a seamless customer experience.

The role emphasizes strong communication, problem solving, and teamwork while adhering to TP policies.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsibilities

• Provide front line, first level technical assistance for consumers.
• Supporting client-specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to client specific high speed internet services and/or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Customer service

Technical support

Communication

Problem solving

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as a primary contact for clients, delivering first-line technical assistance for internet services in a fast-paced, remote environment within the United States. You will resolve inquiries and troubleshoot devices to ensure a seamless customer experience.

The role emphasizes strong communication, problem solving, and teamwork while adhering to TP policies.