Remote Technical Support & Customer Care Specialist

Teleperformance USA; Raleigh (NC); Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Mental health resources

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries in a fast-paced environment. The role emphasizes high-quality customer experiences and technical problem solving while adhering to TP policies at all times.

The position supports clients of high-speed internet services and related devices, with flexible scheduling and a work-from-home setup.

Qualifications

• Proven oral & written communication skills.
• Demonstrated problem solving abilities.
• Ability to work independently and multi-task.
• Comfort with desktop computer systems and basic software knowledge.

Responsibilities

• Provide frontline technical support to consumers.
• Troubleshoot internet service issues and PC/browser configurations.
• Open and manage trouble tickets and follow up on resolution.
• Maintain professional, courteous service and timely responses.

Skills

Oral & written communication

Problem solving

Independent work

Multi-tasking

Computer literacy

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to serve as the primary contact for clients, handling inbound/outbound communications and resolving inquiries in a fast-paced environment. The role emphasizes high-quality customer experiences and technical problem solving while adhering to TP policies at all times.

The position supports clients of high-speed internet services and related devices, with flexible scheduling and a work-from-home setup.