Remote Tech & Customer Support Specialist

Teleperformance USA; Chesterfield (MO); Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee assistance program

Paid time off

Career growth opportunities

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in a remote capacity to serve as the primary contact for clients, resolving inquiries with a focus on a positive customer experience. The role supports high-speed internet services and devices, offering a fast-paced, service-driven environment within TP’s global framework.

The position emphasizes front-line technical assistance, problem solving, and strong communication skills, with flexible shifts and career growth

Qualifications

• High school diploma or equivalent required.
• Over 18 years of age.
• Comfort with desktop computer systems.
• Strong verbal and written communication skills.

Responsibilities

• Provide front line, first level, technical assistance for consumers
• Supporting Client specific high speed internet services delivering an exceptional customer experience
• Resolve technical problems, within a fast paced, customer facing environment
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration
• Demonstrate advanced product knowledge and he ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments.
• Abide by and support management directives and adhere to all TP policies.

Skills

Communication skills

Problem solving

Multitasking

Independent work

Education

High school diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in a remote capacity to serve as the primary contact for clients, resolving inquiries with a focus on a positive customer experience. The role supports high-speed internet services and devices, offering a fast-paced, service-driven environment within TP’s global framework.

The position emphasizes front-line technical assistance, problem solving, and strong communication skills, with flexible shifts and career growth