Remote Tech Support Specialist — Internet & Connectivity

Teleperformance USA; Clifton (NJ); Remote; USD 22.000 - 33.000; Vollzeit

Zusammenfassung

Teleperformance USA is seeking a Technology Technical Support Specialist in a remote-capable role for residents of the United States. You will be the primary point of contact for clients, delivering first-line technical assistance, troubleshooting internet services, and resolving issues with speed and customer focus.

The role emphasizes strong communication, problem solving, and independent multi-tasking, with a commitment to providing exceptional customer experiences within TP policies and a

Qualifikationen

• Demonstrated problem solving skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Ability to work independently and multi-task.

Aufgaben

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems, within a fast paced, customer facing environment.
• Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
• Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
• Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
• Demonstrate advanced product knowledge and the ability to solve customer issues.
• Resolve customer issues on the first call as frequently as possible.
• Open and manage trouble ticket system for user issues, Data Network, OS issues.
• Be patient, courteous and friendly with customers at all times.
• Demonstrate a positive attitude.
• Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
• Adhere to all work schedule assignments
• Abide by and support management directives and adhere to all TP policies

Kenntnisse

Customer service

Communication

Troubleshooting

Tech aptitude

Ausbildung

HS Diploma or equivalent

Jobbeschreibung

Teleperformance USA is seeking a Technology Technical Support Specialist in a remote-capable role for residents of the United States. You will be the primary point of contact for clients, delivering first-line technical assistance, troubleshooting internet services, and resolving issues with speed and customer focus.

The role emphasizes strong communication, problem solving, and independent multi-tasking, with a commitment to providing exceptional customer experiences within TP policies and a