Remote Technical Support Specialist

Teleperformance USA; Kingsport (TN); Remote; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Teleperformance USA seeks a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications and resolving technical inquiries to deliver a seamless customer experience.

The role emphasizes high-velocity service delivery, remote work-from-home within the United States, and adherence to TP policies while providing first-line support for internet services and devices.

Qualifikationen

• HS diploma or equivalent required.
• Excellent verbal and written communication skills.
• Familiarity with personal computers, operating systems and software.
• Ability to work independently and multitask in a fast-paced environment.

Aufgaben

• Provide frontline, first-level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver a quality customer experience.
• Troubleshoot and resolve technical issues in a fast-paced, customer-facing environment.
• Open and manage trouble tickets for user issues, data networks, OS issues.
• Demonstrate product knowledge and resolve customer issues on the first call whenever possible.

Kenntnisse

Strong communication

Customer service

Technical troubleshooting

Problem solving

Team player

Adaptability

Multitasking

Ausbildung

HS Diploma or equivalent

Tools

PC Basics

Jobbeschreibung

Teleperformance USA seeks a Technology Technical Support Specialist to be the primary contact for clients, handling inbound and outbound communications and resolving technical inquiries to deliver a seamless customer experience.

The role emphasizes high-velocity service delivery, remote work-from-home within the United States, and adherence to TP policies while providing first-line support for internet services and devices.