Remote Tech Support Specialist

Teleperformance USA; Peoria (AZ); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Retailer discounts

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist in the United States to serve as a primary contact for clients, delivering first-line technical assistance and ensuring a positive customer experience in a fast-paced environment.

The role involves troubleshooting connectivity, OS, and browser-related issues, managing trouble tickets, and maintaining professional communication while adhering to TP policies and shift schedules.

Qualifications

• Over 18 years of age.
• HS Diploma or equivalent required.
• Comfort with desktop computer systems.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills and ability to work independently and multi-task.

Responsibilities

• Provide first line, technical assistance for consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.
• Triage and resolve client device-related issues.
• Open and manage trouble tickets for user issues and network OS issues.
• Be patient, courteous and friendly with customers at all times.
• Adhere to work schedules and TP policies.

Skills

Customer service

Technical support

Communication skills

Problem solving

Multi-tasking

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist in the United States to serve as a primary contact for clients, delivering first-line technical assistance and ensuring a positive customer experience in a fast-paced environment.

The role involves troubleshooting connectivity, OS, and browser-related issues, managing trouble tickets, and maintaining professional communication while adhering to TP policies and shift schedules.