Remote Technical Support Specialist – Internet Services

Teleperformance USA; Amherst (OH); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include providing frontline technical assistance, troubleshooting connectivity issues, and maintaining a patient, courteous approach while adhering to TP policies.

Qualifications

• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multitask.

Responsibilities

• Provide first-level technical assistance for consumers.
• Support client-specific high-speed internet services and deliver an exceptional customer experience.
• Resolve technical problems in a fast-paced, customer-facing environment.
• Troubleshoot and resolve issues including internet connectivity and performance.
• Assist customers with OS, device, and browser configuration related to internet services.
• Demonstrate advanced product knowledge and the ability to resolve customer issues.

Skills

Desktop systems

Oral & written communication

PC operating systems

Computer terminology

Problem solving

Independent work

Education

HS Diploma or equivalent

Job description

Teleperformance USA is seeking a Technology Technical Support Specialist to act as the primary contact for clients, handling inbound and outbound communications with professionalism. You will resolve inquiries using web-based tools to ensure a seamless customer experience in a high-velocity environment.

Responsibilities include providing frontline technical assistance, troubleshooting connectivity issues, and maintaining a patient, courteous approach while adhering to TP policies.