Remote Technical Support Specialist

Teleperformance USA; Reno (NV); A distancia; USD 42.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits incl. medical, vision,

Dental coverage

Mental health resources

401(k) plan

Life insurance

Flexible paid time off

Descripción de la vacante

Teleperformance USA is recruiting a Technology Technical Support Specialist in the United States. You will act as the primary contact for clients, handling inbound/outbound communications and resolving inquiries to ensure a seamless customer experience.

This role supports high-speed internet services and devices, requiring strong communication and problem-solving skills. A customer-first mindset and the ability to work in a fast-paced environment are essential.

Formación

• Over 18 years of age.
• HS Diploma or equivalent.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Familiarity with personal computers, operating systems, software, and computer terminology.
• Demonstrated problem solving skills; ability to work independently and multi-task.

Responsabilidades

• Provide front line, first level, technical assistance for consumers.
• Support Client specific high speed internet services delivering an exceptional customer experience.
• Resolve technical problems in a fast paced, customer facing environment.
• Troubleshooting and resolution assistance with Client service and/or devices including internet connectivity and performance.

Conocimientos

Communication

Problem solving

Multitasking

Independent work

Educación

HS Diploma or equivalent

Descripción del empleo

Teleperformance USA is recruiting a Technology Technical Support Specialist in the United States. You will act as the primary contact for clients, handling inbound/outbound communications and resolving inquiries to ensure a seamless customer experience.

This role supports high-speed internet services and devices, requiring strong communication and problem-solving skills. A customer-first mindset and the ability to work in a fast-paced environment are essential.